Last Updated (10 Nov, 2020)
Information We Collect From You
In the course of using the App services, we will collect or receive certain types of information. By using this App, you authorize us to collect and/or receive such information. We collect information through different sources as listed below:
Information You Provide to Us
- Register an account with us;
- Send us an email;
- Purchase a product from us;
- Information you provide by other means.
Information from social networking sites: We may also collect information from other linked social media sites like Facebook and combine this data with the information we have about you on Masosa. For example, we may have access to your name when you link the account you have with us with your Facebook account. We may collect information from your linked social media accounts including your username, profile information, profile picture, gender, age or age range, language, location, and any other information the social media site has permission to share with other third parties. The information we receive is dependent on your privacy settings and permissions with these social media sites. For more information, please visit your linked social media sites to review their privacy policies and if necessary, adjust your privacy settings on these sites.
Information from Third Parties
We may collect personal information and non-personal information about you from third parties who we have a business relationship with.
Automatically Collected Information
In addition to the information listed above, we may automatically collect non-personal information from you using a variety of technologies. Examples include IP address, interaction with the App, usage information, location, type of browser, operating system, your search terms or search queries, internet service providers, and device information. The purpose of collecting non-personal information is to better how you use our App and its functionalities and how we can improve your browsing experience on our App.
Updates to this Policy
How We Use Your Information
We use your information for any of the following reasons:
Contract Administration: We use your personal information to process your billing information and associated payments. We also use it to communicate with you in the event of a legal proceeding. We also use your personal information to connect you to other Users of the App.
Access and communication on our App: We use your information to contact you on our App for announcements including site updates or to respond to comments, questions, or requests through our Customer Support.
App Use: We may use your personal information to better understand your needs and interests as it relates to the App and help improve the App for a better shopping experience.
Fraud Prevention: We use your personal information for the detection and prevention of fraud or other criminal activities.
Shared With Third Parties: We may share your personal information with affiliated companies to enable them to perform specific services for us.
Direct Marketing: We may use your personal information to contact you to notify you of new offers and services that may be of interest to you.
We also use your information to run background checks and track which demographic is utilizing the platform the most in order to improve our services. In addition to the purposes set above, please be informed that we may share your information in the circumstance of legal disputes as regards our privacy policies. We may also use it to perform functions as otherwise described at the point of collection of such information.
Disclosure of Your Information
We may disclose the personal information collected from you on the App to our agents, affiliates, partners, and other third parties as described below.
We share your information with some third-party agents, affiliates, subsidiaries, and service providers perform functions on our behalf, including but not limited to:
content management, hosting, marketing, analytics, customer service, fraud protection, content syndication, and technical integration.
These companies may have access to the personal information we collect if needed to perform their function. In the event that such access is required, these third parties will be contractually obligated to maintain the confidentiality and security of that personal information. They are prohibited from selling, using, or distributing this data in any way other than to provide the requested services.
Law Enforcement, Legal Process, and Emergency Situations
We may disclose personal information if required by law to do so or on the good-faith belief that such disclosure is necessary to;
- Protect against legal liability;
- Comply with legal process served on us or our App or to conform with applicable law;
- Protect and defend our rights or property, our Users, and/or the Site; or
- Act in urgent circumstances to protect the personal safety of us, the Users, or the public.
Use of Non-Personal Information
We may disclose your non-personal information in a manner that we deem appropriate. We may disclose your non-personal information to third parties to help us analyze and determine the behavioral pattern of our Users and from that information, determine how we can further improve our App. We may also disclose
non-personal information to our service providers and other third parties about how our Users collectively use the App.
Security of Your Information
We care about the security of your personal information and we take adequate security steps to ensure that we protect such information. Part of our security measures means that we may occasionally request proof of identity before we disclose your personal information to you.
We encode your information using Secure Socket Layer (SSL) encryption technology when you place an order using the App. While we have employed security technologies and procedures to assist safeguarding your personal information, the Internet cannot be guaranteed to be 100% secure, and we, therefore, cannot guarantee the total security of any information you provide to us. Please bear this in mind when disclosing any Personal Information. In case any information under our control gets compromised, we will take appropriate steps to investigate the situation and notify the appropriate individuals whose information may have been compromised. We would also take other steps in accordance with applicable laws and regulations.
How We Store Your Information
Please be informed that by submitting your personal information to us through the App, you agree that we may transfer, store, and process your personal information in Canada. Although this App is accessible around the world, the use of this App is governed in accordance with the laws of Canada. We make no representations that the App is operated or governed in accordance with the laws of any other state or country.
When you visit the App, your connection will be through and to servers located in Canada. All information you receive from us will be generated from servers in Canada, and all information you provide will be maintained on web servers stationed in Canada. When you use the App or submit information to us, you consent to the transfer of information to the facilities and servers located in Canada.
Retention of Your Information
We retain personal information about you no longer than is necessary to complete the purpose for which it was collected. We may retain your information for a longer period of time if it is required by applicable law. Personal information shared by you for direct marketing purposes will be stored with us until you opt-out of receiving marketing communications or you make a request to our Customer Support at firstname.lastname@example.org to opt-out.
We understand the importance of children’s privacy and safety. This App is not intended for children under the age of 18. We do not knowingly or intentionally collect personal information from children under the age of 18. If you are under 18 years of age and you use our App, please stop immediately.
If you have reason to believe that a child under the age of 18 has provided personal information to our App, please contact our Customer Support at email@example.com, and upon verification, we will take appropriate steps to delete the personal information from our database.
Your Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights and how you can exercise them.
Every user is entitled to the following:
The right of access – You have the right to request a free copy of any and all personal information we hold on you.
The right to rectification – You have the right to request that we correct any personal information about you that you believe is inaccurate. You may be required to give evidence to show that the personal information is inaccurate. You also have the right to request the completion of personal information that you believe is incomplete. You may be required to give evidence to show that the personal information is inaccurate.
Your right to erasure – You have the right to request that we erase your personal information that we may have in our databases and systems.
Right to data portability – You have the right to ask us to electronically move, copy or transfer the personal information we have of you in a machine-readable format.
The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
The right to withdraw consent– You have the right to withdraw your previously given consent to process your personal information at any time and for any reason.
Please be informed that it is not always possible to totally delete all your personal information from our systems without some residual backup in order to comply with legal obligations, resolve disputes, or for other legitimate reasons.
In the event that we are not able to remove your personal information, we will endeavor to let you know why we are unable to do so. We process all requests within one month of receiving such requests. Such requests should be submitted to firstname.lastname@example.org. For verification purposes, we will only respond to requests sent from the email address that you provided when you registered for an account with us on the App.
If you are a resident of California, you can request a notice disclosing the categories of personal information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year for free. To request this notice, please submit your request to our Customer Support at email@example.com. Please allow 30 days for a response. We may ask you to provide proof of identity before we can answer such a request for your protection and the protection of other Users of the App.
Before visiting and providing information on these third-party websites, you are advised to review their privacy policies and practices of the third-party responsible for the website before purchasing a product from them, making use of their services, or submitting any information.
In the event that we believe that the personal information we hold about you is inaccurate, incomplete, out-of-date, or misleading, we will take reasonable measure to correct the information.
You have the right to request correction of your personal information if you believe that the personal information that we hold about you is incorrect. You can make this request by contacting us at firstname.lastname@example.org. In the event that we do not agree with the requested correction, we reserve the right to refuse to alter your personal information.